Returns & Exchanges

At The Fresh Chile Company, we stand behind the quality of our New Mexico chile products and want you to be completely satisfied with your order. If your items arrive damaged or do not meet our freshness standards, please contact us within 30 days for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Send an email to our support team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  For items damaged during transit, please attach a clear photo of the packaging and the product so we can expedite your claim.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization or confirm your eligibility for a direct replacement without requiring a return of perishable goods.

• 4.
  Processing Your Refund

  Once approved, your refund will be processed back to your original payment method within 5-7 business days, or a fresh replacement will be shipped immediately.